FAQ
In which currency are your prices?
All prices are in Canadian Dollars (CAD).
What is your shipping policy?
View shipping information here: https://janelleknihnitski.com/shipping/
Where do you ship to?
We are currently only shipping to Canada and United States, sign-up for the newsletter at the bottom of the page for any updates when shipping will change.
I'm in the United States, how do I place my order?
Please contact us at info@janelleknihnitski.com and let us know what you want to order. When the product(s) and shipping is confirmed we will send you an invoice in USD. We will package and ship your order once the invoice is paid.
When will I get my order?
Allow 5-7 business days for your order to be processed for shipping. You will get an email confirmation (excluding items sent by lettermail) when your payment has been processed.
Orders are packed on Mondays (excluding statutory holidays) and shipped on Friday from Vancouver, BC Canada unless otherwise specified on the website.
What kind of payments do you take?
All payments are completed through Stripe’s payment processor. Visa, MasterCard, Amex, Apple Pay and Google Pay are accepted.
What is your return policy?
Due to the nature of the products there are no refunds or exchanges. All items are final sale.
What happens if I get the wrong order?
Human error does occur. If we sent you the wrong item, please send an email to info@janelleknihnitski.com with your order number and a picture of what we sent you.
What happens if my package is lost or stolen?
Janelle Knihnitski is not responsible for packages that are delayed, lost, stolen, or damaged in transit.
It is the responsibility of the buyer to contact Canada Post to inquire about any missing packages that have been declared delivered through tracking.
What happens if my order is undeliverable?
Any order deemed undeliverable by the carrier may result in your shipment being returned or abandoned.
Please ensure a safe delivery space is available and shipping information is correct at checkout.
If your order is shipped and returned to us due to a faulty address it is your responsibility to pay for additional shipping.
Will I receive a tracking number?
You will receive tracking information once your order (excluding items sent by lettermail) has been marked as shipped.
Why do the postcards and greeting cards ship without tracking?
We wanted to provide you with high quality art at a low price point. Shipping the postcards and greeting cards as lettermail without tracking encourages an affordable option.
How will my information be used?
Please note that your information will only be used for the purpose of fulfilling the order and not be shared with anyone. For the full privacy policy visit: https://janelleknihnitski.com/privacy-policy/
What is acid-free paper?
Acid free means that the paper’s pH is 7.0 or higher, which makes it alkaline. This kind of paper has less chemical agents involved in the manufacturing process, which makes it a more environmentally friendly option.
Acid-free paper is designed to last, it is less likely to yellow with age and won’t get brittle in the same way that paper with a higher degree of acidity can over time.
What is varnish?
Varnish is a layer applied to a finished painting to increase brightness and colour saturation. It is good for paintings that are going to be framed without glass and to protect them from dirt, dust and other contaminants in the environment.
What is a canvas panel?
A canvas panel is made from 100% cotton canvas triple-primed, wrapped and glued to 1/8” stiff MDF backing.
Why are you using canvas panels?
Canvas panels are rigid, lighter and more portable than stretched canvas. This encourages lower shipping rates and framing costs.
What is a COA?
A COA is a certificate of authenticity. It ensures the value and legitimacy of artwork and protects the artist against fraudulent artwork.
Why does my greeting/postcard have small marks/freckles?
The cards are printed on 100% recycled card stock. Recycled paper is made from different grades of paper that are shredded into small pieces and then pressed and bonded together. Creating paper that is slightly speckled throughout, making each piece completely unique. Just like freckles on skin!
What is the copyright policy for all works on this site?
All artworks are property of Janelle Knihnitski and any reproduction or unauthorized use is strictly prohibited.
Janelle Knihnitski owns the copyright of all her artwork, which also includes sold originals. As owner of the copyright, Janelle Knihnitski reserves the right to sell printed reproductions of original works.
If you have any questions regarding your order, please contact us at info@janelleknihnitski.com to open up a conversation on how we may address your concern.